have i been charged twice for the same game?

by LycoSs
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have i been charged twice for the same game?

★ Novice

have i been charged twice for the same game?

 

in my account order history i see that i have two different orders for the same game.

 

have i been charged twice for the same game? i only have one copy of the game on origin.

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Re: have i been charged twice for the same game?

Community Manager (retired)

For account issues, you'll need to get in touch with our Game advisors. Here's how:

 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!

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Message 2 of 3 (409 Views)

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Re: have i been charged twice for the same game?

Community Manager (retired)

For account issues, you'll need to get in touch with our Game advisors. Here's how:

 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!
Message 2 of 3 (410 Views)

Re: have i been charged twice for the same game?

★ Novice

thank you, i will contact support via live chat

Message 3 of 3 (395 Views)