Re: hacked my account :(

by Wanderlust81
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Original Post

Accepted Solution

hacked my account :(

★★★★★ Newbie

hello. somebody hacked my account. i take my account but he was deleted all game. my İD was blackwolftr27 but he change İD Wanderlust81. i am from Turkey but he is from i think USA. i was buy premium pass 20/05/2017 date. please help me. 

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Accepted Solution

Re: hacked my account :(

★★★★ Guide

Okay first - change your password and add SQ to your acc to avoid another theft and then :

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/nl/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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Message 2 of 3 (247 Views)

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Re: hacked my account :(

★★★★ Guide

Okay first - change your password and add SQ to your acc to avoid another theft and then :

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/nl/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 3 (248 Views)

Re: hacked my account :(

★★★★★ Newbie

thank you. i contact EA advisor. but i am not first owner this account. so they couldn't help me. 

Message 3 of 3 (204 Views)