Re: google authenticator stopped working

by EA_Mage
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Original Post

google authenticator stopped working

★★★ Newbie

Hello EA,
quite some time ago i reset my phone, as there were some problems with it, but I forgot to turn off Google Authenticator on my account and uninstalled it. 
Now it ask me for a Security Code when i log in on my PC and i can't access to my Origin Account.
I installed the App Authenticator on my new phone, but I can't link Origin Account.
Can you please turn the Google Authenticator off or give me a new Security Code?

Thanks in advance

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Re: google authenticator stopped working

EA app Team

Hi @Pendantcrayon,

 

Please contact an Advisor for assistance with this issue:

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select Origin
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.

EA_Mage

 

PS! Moved your post to Origin forum.



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