May 2017
Hello EA,
quite some time ago i reset my phone, as there were some problems with it, but I forgot to turn off Google Authenticator on my account and uninstalled it.
Now it ask me for a Security Code when i log in on my PC and i can't access to my Origin Account.
I installed the App Authenticator on my new phone, but I can't link Origin Account.
Can you please turn the Google Authenticator off or give me a new Security Code?
Thanks in advance
May 2017
Hi @Pendantcrayon,
Please contact an Advisor for assistance with this issue:
1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select Origin
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.
Let us know if you run into any issues with this.
EA_Mage
PS! Moved your post to Origin forum.
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