While playing the Sims 4, my PC will suddenly shut off.

by nerdgod
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★★★★ Newbie

My computer monitor will shut off after playing for like 10 mins.  this is the first time its happened to me.  I dont know why either.

Message 11 of 37 (6,600 Views)

Re: While playing the Sims 4, my PC will suddenly shut off.

Hero

How hot does your computer get ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 12 of 37 (6,593 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★ Novice

I tried to install Nvidia but it wouldn't work. I have a Lenovo Thinkpad edge. I'm not sure if it has a graphics card or not...

Message 13 of 37 (6,357 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★ Novice

Ah it's okay. Luckily I have AMD control panel. I enabled vysnc and I hope it works, 

Message 14 of 37 (6,355 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★ Novice

How do you enable Vnysc??? 

Message 15 of 37 (6,263 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

Hero (Retired)

@meganrose1066 There are several ways to enable vsync and it depends on the video chip in your computer. There are 3 major video chips in use today - Intel, Nvidia and AMD (ATI). Vsync options is usually in the device driver and could be on the same page as the resolution.

Message 16 of 37 (6,251 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★★ Novice

when playing the game my monitor box thingy that i put the dvd in goes loader and loader and then my computer screens go black and it says the monitors going to sleep so when i use my mouse or turn the button on the computer to turn it on it will say no signal so i have to press the monitor button to switch the computer on. Also is it normal while you computer turns on for it to say all the coding on a black screen with white writing. im not sure if that could be why. i have a windows 10 and my dad bought it for almost £40 i dont like it when he waists money on trash. so if there is any way because i have tried them all it will meen a lot to me. Also we have the security thing bitfender and spy bot and a bitefender message would come up saying you can only have 1 security programme other wise your computer will crash but we got ride of spy bot and it still crashes even when i dont play the sims 4.

Message 17 of 37 (5,576 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★★ Novice

also my computer dosent heat up it only lasts 3 minutes.

Message 18 of 37 (5,576 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

★★★ Newbie

This is what I do and it works start your computer offline then play I dont have that problem anymore and of course once a week go online for updates 

Message 19 of 37 (5,148 Views)
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Re: While playing the Sims 4, my PC will suddenly shut off.

[ Edited ]
★ Guide

I have yet to test this but I think it could be right, I have also experienced this with Rebel Galaxy (really bad with that game as it corrupts the save forcing you to restart)

I have been dropping a few times since the recent Origin update, ie a couple of days ago no problems whatsoever, Origin updated and crashes. My motherboard is actually detects it as a power surge and shuts things off to protect the PC.

This happened on a prior Origin version as well. That time I took to testing heat which wasn't getting that hot (I got hotter doing other things) but cleaned my fans on GPU, Case, CPU and by the time I done that a new Origin patch was out and I did not have problems until now. I have just got done doing it again and since theres very little dust on those components I took my PSU apart and cleaned that too as it was the only area that had dust of any significant volume.

About to try Sims4 to see if that had any real effect.

Now going offline mode may work, but a better solution if you want online play might be to re-install Origin. I had to do this a month ago to get the FIFA18 demo to work, which screams to me that the Origin updater is not working as intended.

Edit: not really sure how so little dust changed much but it seems to have helped. just played 1.5 hours without a crash. You may want to check your graphics card settings (outside of game ie nvidia control panel) and turn on vsync. I did set it to "adaptive" judt dont go overboard on AA etc there as I tested these all maxed and it got my GPU working overtime, significantly slowing the game and making noise.


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