June 2017 - last edited June 2017
June 2017
We do not alter player records/stats when the outcome of a game is potentially determined by a connectivity issue, sorry.
Please see the following links for connectivity info:
http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
https://help.ea.com/en-us/help/nhl/nhl-17/improve-your-nhl-17-connection
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation
If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/