Unwarranted Loss

by PurePerrier
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Original Post

Unwarranted Loss

[ Edited ]
★★★ Newbie
Hi , I'd like to know if my record can be restored due to 2 losses due to connection not on my part. I am a fairly good player and just purchased the game, I was beating both the players I was playing by 3 goals then I get disconnected supposedly when every other game I have is completely fine likewise internet. So I'd like to know if my stats can be restored.
Thank you
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Re: Unwarranted Loss

Community Manager

@PurePerrier

 

We do not alter player records/stats when the outcome of a game is potentially determined by a connectivity issue, sorry.

 

Please see the following links for connectivity info:

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/nhl/nhl-17/improve-your-nhl-17-connection
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

 

If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.

https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/

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Message 2 of 2 (353 Views)