Uninstalled Game - Profile Lost

[MrRichardNixon2]

Ea help told me to post here.

I uninstalled my game (android) and reinstalled it. My profile didn't show up to recover right away, so I clicked play to get to the point that I could get to the support cog in options. This apparently overwrote my profile and it's gone forever.

I've had two calls with ea help. First said I needed to attach screenshots of my real money purchases progress far enough so they could access my account. I did both, and call number two involved the representative contacting a specialist or something, and they told me there was nothing they could do.

The first representative told me they would try to compensate me on a new account for whatever they could. Now I'm told they can't do anything and im just out of luck.

I was told to post here, but frankly I have no idea what this is going to do. I'm just so pissed because I've been playing nearly daily for several months, and spent a little under $30 on it. I got two people to play in the last week, now I not only can't play with them, but I can't even recommend this game when you can just lose everything and no one will help you.

[zdarcon]

unfortunately this will happen if you not sync your game account with FB / EA account. it is really sad that EA not has backup account on their server

[BPRDHB]

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@zdarcon wrote:

unfortunately this will happen if you not sync your game account with FB / EA account. it is really sad that EA not has backup account on their server

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It's been a while since I started my account, but an easy solution if they haven't woven it in to the tutorial of the game is to have people set up their account with a follow up warning if they skip that, a message that data can be lost.

BPRD