Touchscreen not responding after upgrading Moto G 2nd Ed to Android 6 [ Edited ]

[theberle]

I'm having the same issue on both NBA Live and Madden Mobile.

After upgrading my Moto G 2nd Edition (aka 2014) to Marshmallow/android 6, neither app responds to any taps after loading.

It says "tap here to play" and I hear the music.

Initially I could get to the live event maps in both games, but couldn't pan around. Now I can't even get past the first screen.

I've cleared my cache the easy way, uninstalled/reinstalled, and even cleared my cache partition, but nothing's working!

Sounds like others are having the same issue. See Madden mobile forums here:

http://answers.ea.com/t5/Madden-NFL-Mobile/MADDEN-MOBILE-NOT-WORKING-ANDROID-6/td-p/5184752/jump-to/...

http://answers.ea.com/t5/Madden-NFL-Mobile/Madden-mobile-stuck-on-first-screen-after-marshmallow-upg...

FIFA users are having the same issue:

http://answers.ea.com/t5/Technical-Issues/Touch-not-registering/m-p/5182310#U5182310

[Straatford87 · Accepted solution]

Hi @theberle,

I wanted to acknowledge to you that we are aware of this issue and that it has been forwarded to our studios for investigation. Since there are many threads on the subject, and this affects multiple games, I won't be able to offer status updates directly. Please look out for fixes to this issue in the games themselves.

Thanks again for bringing this to our attention..

[Straatford87 · Accepted solution]

Hi @theberle,

I wanted to acknowledge to you that we are aware of this issue and that it has been forwarded to our studios for investigation. Since there are many threads on the subject, and this affects multiple games, I won't be able to offer status updates directly. Please look out for fixes to this issue in the games themselves.

Thanks again for bringing this to our attention..

[keruacker]

Unforttunaly EA_Tom, we have the same issue after 1 month, there is some answer to this bug in android 6.0?

<marquee> this is sad</marquee>

[Player_o6u1b6lp]

We are already in August, and the problem remains.

[Lietuvis0010]

We have same problem after year. EA where are you?

[Tonez_be]

Nothing yet, same problem here...