TB Freeze - star cost [ Edited ]

[Straatford87]

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This post is part of the bugs and issues forum transition.

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https://forums.galaxy-of-heroes.starwars.ea.com/discussion/139496/tb-freeze-star-cost  

Posted by: GuyfromSyracuse

October 16, 2017 6:31PM edited October 16

Our guild HD Wolfpack had a member with a mission freeze on our quest for 42. We came painfully close, close enough that this single mission cost us.

The ally code the member in question is 143-539-314. This continued issue significantly impacted the feeling of our guild knowing it was possible and doing everything in our control to achieve this next step.

Thank you for your time and attention. I hope you rectify the error.

[Straatford87]

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This post is part of the bugs and issues forum transition.

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GuyfromSyracuse

October 16, 2017 6:56PM

Here you can see no options to play and clearly had the battle in control

[Straatford87]

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This post is part of the bugs and issues forum transition.

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GuyfromSyracuse

October 16, 2017 7:04PM

Here it is on auto, frozen with nothing happening. Please help us get what was earned

[Straatford87]

This post is part of the bugs and issues forum transition.

Jefferx

October 16, 2017 7:04PM

Same for us, two members had the same issue on phase 4. I was able to click on attack button but no attack happen. Can go on chat, can click on auto battle but nothing happen. After 2-3 minutes, all attack option dissapear and was the same as your screenshot. I had to restart the app, lost TB points for that combat...

[Straatford87]

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This post is part of the bugs and issues forum transition.

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zarlor

October 16, 2017 7:30PM

We're running into this issue as well. It happened to me just as I was on the cusp of finishing Phase 6 of the Phoenix CM. The problem seems to me to be rectifiable by a couple of methods. One would be if the servers could remember your place in a battle so you could jump back into it. Alternately treat the mission as Retreatable. The latter, understandably, changes the tactics some in that it treats those 6 phases rather like a kind of 6 phase GW, which could potentially improve the completion rate to a higher level for those who might not have finished otherwise, so that might be a balancing consideration to put in play for that.

In any case, it seems to be a definite, persistent and very, very frustrating problem.

[Straatford87]

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This post is part of the bugs and issues forum transition.

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nskowyra

October 16, 2017 7:37PM

I have this happen about once or twice a tb so far

[Straatford87]

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This post is part of the bugs and issues forum transition.

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AIMBOT1977

October 17, 2017 12:04AM

Just cost my guild 20 reward coins each.

[Straatford87]

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This post is part of the bugs and issues forum transition.

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Seabass4818

October 17, 2017 12:47AM

Just happened to me in P5 HRS Rebel battle. I was in 3/6 and the app completely closed. Similar to how it just boots you out of a ship battle.

[bbund]

So do we get any resolution or just moved?

[EA_Grasshopper]

This is an ongoing issue that the team are investigating. Any details that you can provide will help us with this issue. For example date it occurred,, which phase, mission and wave,  your complete squad composition, did you receive any notifications etc, how long was your gaming session? Thanks!