Startup crash

[magyarka0120]

Dear support staff,

I have made my purchase on 17th July 2017. Following the intallation of the game i came to the realisation that the doesn't start up at all, giving me the'XY has stopped working' error message.
Having read your instruction, I tried my best to resolve this issue but to no success, thus I'm this way enclosing a DxDiag of my computer hoping you could help me out.

Many thanks,

A customer

[EA_Barry]

@magyarka0120

There is nothing obviously popping out of your Dxdiag as an issue so please try the following steps:

• Temporarily disable you security software, antivirus, firewall etc.
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Reinstall your video drivers
• Try a clean boot before starting the game: http://support.microsoft.com/kb/929135

Let us know here how you get on, thanks.

[magyarka0120]

@EA_Barry

I have tried the following points you have mentioned, the system file cheker didn't detect any error within the system files, also i have the up-do-date driver of my video card, and I have been doin clean boots since yesterday.

So i thought I'd post some additional info about my error's nature:
Problémaesemény neve: APPCRASH
Alkalmazásnév: NFS16.exe
Alkalmazásverzió: 1.0.0.0
Alkalmazás időbélyegzője: 57155d11
Hiba – modul neve: MSVCR120.dll
Hiba – modul verziója: 12.0.21005.1
Hiba – modul időbélyegzője: 524f83ff
Kivételkód: c000001d
Kivétel – eltolás: 0000000000099070
Operációs rendszer verziója: 6.1.7600.2.0.0.256.1
Területibeállítás-azonosító: 1038
További információk 1: abb4
További információk 2: abb4a545f189f0b3298a7f710b5f470f
További információk 3: 4cb3
További információk 4: 4cb38e059bb8def9e0d95f845ff3b60a

PS:Excuse my copy paste contains some hungarian language, but I hope it doesn't damage this data's understandability.

If I can do anything more in order to cooperate just let me know.

[EA_Barry]

@magyarka0120

Thanks for posting that extra info, it is useful.

The MSVCR120.dll is a component of the vcredist installers stored in your game folder.

Please search your game install location for vcredist*.* and then right click each one and 'Run as Administrator'.

When you have those installed, check if you can play and let us know your results here.

Thanks.

[magyarka0120]

@EA_Barry

Unfortunately, following the installation, the result were the same, so i unintsalled and reinstalled both instaces, but it still doesn't work.

If i can provide additional information then let me know.

[EA_Barry]

@magyarka0120

Hmm, okay. A few more troubleshooting steps to try:

• Disconnect all devices other than your mouse and keyboard, so remove any external devices such as outboard hard drives, microphone, joystick, steering wheel etc.
• Temporarily disable all security software such as antivirus, firewall and antimalware
• Your Realtek audio drivers are way out of date so try to update those via your hardware manufacturers website

Again, let us know if this helps you make progress, thanks.

[magyarka0120]

@EA_Barry

No change at all. I'm kinda disappointed to be honest

[EA_Barry]

@magyarka0120

Can I ask you to generate a new Dxdiag and post that please?

Thanks.