Snowflakes are still missing eventhough i have already reported it four times

[p12tacata]

i still havent receive the snowflakes from this set.


customer service said that i wait for 24 hours...

after 24 hour, still havent received it 



and after 2 more days, still havent got the snow flakes from the gift certificate set..
all i got is the snowflakes that i have been grinding..



to the game developers, please fix this as that 100 snowflakes are crucial if i will reach that 850 snowflakes goal..

email:
[edit: email address removed]

username:
izio14

UID:
12115696