October 2017
October 2017
Are you using mods or CC ?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2017
Your Graphics driver is very old (2015) I would suggest you downloaded the newest from Acer or directly from Intel.
Maybe that will help. However your graphics is below requirements for the Sims 4 so it may not.
You may also find that it helps switching from 64bit to 32bit since you only have 4GB of RAM.
To do this start Origin rightclick The Sims 4 and select Game Properties then click Advanced Launch option and select 32bit instead of 64bit.
October 2017
your computer is very borderline but I don't think it should crash at startup.
Try the 32 bit version as suggested above but do you a game as stopped working message or what happens ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads