Sims 4 bundle not showing up in game despite shown as downloaded in Origin

[EA_Mai]

Hi @QueenSunday,

Please, go to C:\Program files (x86)\Origin Games\The Sims 4 folder. Can you see a EP03 folder in there?

If not, as you mention the games are showing as not downloaded in Origin, could you try to download and install The Sims 4 City Living again?

After Origin is done, could you check if the EP03 is now in C:\Program files (x86)\Origin Games\The Sims 4 ?

Thanks,

-Mai

[QueenSunday]

@EA_Mai I only have a C:\Program files and when I go into Origin Games it is empty 

[EA_Mai]

Ok, @QueenSunday, no worries, that means we are checking in the wrong place. C:\Program Files\Origin Games\The Sims 4 is the default location but that doesn't mean it can't be changed

So let's see where your Origin is installing the games!:

1. Open Origin client, and log in if you aren't already.
2. Click the Origin menu and select Application Settings.
3. Go to Installs & Saves tab.
4. Under 'On your computer' section, check the 'Game librarly location'. This is where your games are being installed and where you should go to look for The Sims 4\EP03 folder

Can you find it there?

-Mai

[QueenSunday]

@EA_Mai Origin is saying it should be under Origin Games but I found it under the Electronic Arts. Weird! Should I try and reinstall under Origin Games? 

[QueenSunday · Accepted solution]

@EA_Mai Well I tried reinstalling and I'm still having the same issue. 

Did some more research and found that it was a firewall issue. McAfee wasn't allowing enough access. Thanks for all your help!

[EA_Mai]

It's great to read that, @QueenSunday!  Thanks for sharing with us which was the solution for you, it might help other Simmers with your same issue!

Enjoy your games!

-Mai

[Bella_Marie_2003]

Do you know how to do this for Mac?

[puzzlezaddict]

@Bella_Marie_2003  You can run the Origin reset tool for macOS, which clears out the cache files as well as a few others.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help though, please describe your issue more fully.  Can you launch the game, and if so, what content is missing?  Does is show as owned in your Origin game library?  What happens when you try to install it?