Re: Season 17 Rank 4 Reward was never received. Extra photos.
by EA_BarryOriginal Post
Season 17 Rank 4 Reward was never received. SOLVED
After reaching Rank 4 in UFC Mobile's Head-2-Head mode (Season 17) four days ago, I never received the reward. This has never happened before in the last couple of seasons I've played, so I thought it was just a weird glitch and it would arrive eventually. At some point I thought it would arrive alongside with the Rank 3 reward. I noticed that there was an update (the one where Joanna Jedrzejczykasdfghjklzxcvbnm was added alongside with other things like some updated models) that occurred near the same time I actually reached Rank 4. Maybe that's what screwed up the reward trying to get into my inbox. I've already contacted an adviser about my situation, and the adviser told me to post this onto the forum.
Accepted Solution
Re: Season 17 Rank 4 Reward was never received. Extra photos.
Please contact Customer Service in-game as detailed in the following Help article for help on this, thanks.
https://help.ea.com/en-us/help/ufc/ufc-mobile/troubleshooting-info-for-ufc-mobile
All Replies
Cannot add more than three images. Here are the others.
Re: Season 17 Rank 4 Reward was never received. Extra photos.
Please contact Customer Service in-game as detailed in the following Help article for help on this, thanks.
https://help.ea.com/en-us/help/ufc/ufc-mobile/troubleshooting-info-for-ufc-mobile
Thank you, Barry. Contacting Customer Service through e-mail was the way to go with my problem. If anyone else has a similar problem to my own, be sure to follow Barry's solution, be cooperative, honest, and detailed in your replies with the Service. Worst case scenario, they will send you the missing full reward. (Apologies for not taking a picture of opening the reward, but trust me that it was the full reward)
