Refund problem

[Wanderbraun]

So, I bought Mass Effect Andromeda recently via Origin. But i realised that i need money for smth else and decided to refund. Actually, I didnt even open the game even once. But I didn't get a confirmation email, which I thought was strange - but it said under my Order History that I had a order requested so I thought it was fine. Now, four days later I have not received an email indicating that my request had gone through, nor that my request had been processed & no money has come through to my account. I've desperately tried to connect with an EA Game Advisor but I just end up getting stuck on that loading screen saying 'Thanks for contacting EA!'. 

If anybody has any advice or just ANYTHING that can help, that'd be fantastic.

Thanks.

[EA_Barry]

@Wanderbraun

It is possible that using another browser to contact an Advisor will help you here.

Start at the following link to try to contact an Advisor again: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100