[PS4] Can't play PvZ GW2 - 'must be signed into PSN' problem

[mattbath]

Hi!

I hope someone can help with a solution!

I have a PlayStation 4, and when I try to load and play PvZ GW2 it keeps returning an error 'must be signed into PSN'. It has never loaded and played.

I am signed into PSN. All other titles - including Battlefront, PvZ GW and general PSN-based games all work. SpeedTest shows 141Mbps download and 12Mbps upload, with low ping. Am able to get onto PSN and the store.

I've tried logging out/in, signing out/in of PSN, rebooting the PS4, reinstalling and nothing.

I have a very disappointed son who has been itching to play this - and at £50 with literally nothing to show for it, it's really bad form from EA to sell effectively broken products.

--

Any help would be grateful.

Matt

[EA_Andy]

Hey @mattbath

This is something we're looking into. Would you be able to let me know what your PSN ID is so we can investigate further?

- Andy -

[mattbath]

Hi EA_Andy

Thanks for getting back to me - appreciate the support.

My PSN is matthew_bath

As an update, I did get it working for an hour last night (hurrah), but today no go with the same 'must be signed into PSN to continue' message. As before, all other EA games that need a connection work fine (eg, Battlefront) and I can access PSN and PS Store. Other persistent games such as The Division work fine.

Any help is gratefully received - and seems like a few people are facing the same issue.

Thanks

Matt

[EA_Jenni]

@mattbath we checked your account and it says you were logging in on the 14th, can you confirm?

[EA_Jenni]

oops just saw your other msg nevermind

[Mattman1030]

I am having the same issue. My name is Mattman1030. I can log in some days, but others I cannot at all. I can play PVZ GW1 just fine, but not GW2.

- Thank you

[shawnfolds]

Same issue, except I can't play at all. Psn name is shawnfolds

[Nachopartyguy]

Hi guys,

I'm having the exact same problem as well. I spoke with a fellow on the phone from EA support and he told me to shut down the ps4, then unplug it. After that, unplug the router for 30 seconds, start the router, then start the ps4. It works for me but we have to do this every time my son wants to play GW2. All other games work fine, even PVZ 1.

Hope we can figure out a solution soon!

-NachoPartyGuy

[tlev02]

I am having the same problem as well. Signed in but game has never worked saying we have to be signed in to the PSN. Ugh. Hate this please help.

[pollack321]

Just bought pvz 2 about a week ago and after downloading update and accepting terms of service i get the logging into EA on the upper left corner of the screen and then a notice that says you must be sighned into playstation network to continue. any work around ? is this something that maybe in a later update.so far i have.

Deleted and redownloaded updates several times

logged off and on on psn 

restarted the ps4 from prompts ,button and plug from wall

checked my network pvz 1, and all other games work great

changed my mtu

redid my modem from the begining and hooked ps4 up to ethernet cable

checked to make sure the ps4 and EA are linked 

Not really sure were to go from here have looked at all the forums i could find

psn screen redlaw321