[PC] Troubleshooting and Requirements

[1goref]

Help please.

[BuryTomorrow12]

Quick question, Igor. Did you manage to play the game previously? I'm asking this since I was checking your dxdiag and it seems you have a Radeon HD 6800. However (as far as I know - EA please correct me on this one), i believe the game needs a minimum of Radeon HD 7850 2 GB - Which would be a step up from what you actually have.

Apart from this: Did you update your graphics driver lately? You could try doing a complete uninstall of Radeon's Catalyst driver+software, and then install the latest version (OR, if you updated the drivers, download and install the latest know drivers that worked).

[Straatford87]

@1goref @BuryTomorrow12

Need for Speed will not work with a Radeon HD 6xxx series card - the main cause for this card series being incompatible is them no longer receiving driver updates from AMD.

[joao0o]

I just bougth the game today.

Can't play because when I start the game the screen gets black and Need For Speed Don't respond...

DxDiag.txt file Attached 

[BuryTomorrow12]

Joao, quick question: Your graphics card is a Radeon 7800, right?

If that's the case, NFS won't run, as stated by Tom, above.

The minimum required graphics card is a 7850, 2gb.

[joao0o]

Thanks for the answer.

My Graphic Card is a POWERCOLOR RADEON HD7870 PCS+ GHZ EDITION 2GB GDDR5

[BuryTomorrow12]

Great!.

Checking your card's drivers, they date of march 2013.

Have you tried downloading the latest drivers for your card from amd.com?

I believe there are drivers released during 2016 for it.

[joao0o]

Yep, still not working! =(

[Straatford87]

@joao0o @BuryTomorrow12

That card should be able to run the game. Could you make a new dxdiag so that we can test if the new drivers have been installed correctly?

You could also try running your system in a clean boot.

[HYPERBLU93]

i've try everything u say but nothing change, i also have opened router ports and disable all the antivirus and firewall.

i have two problems:

1 impossible take snapshot

2 the game lag when I start the police pursuit or when someone login or logout from my session. 

I hope in a solution. thanks