Origin is not running message (d3382ced:984c6a38:00000000)... although it is
by rpeyton12Original Post
Try if this link works for you: http://help.ea.com/en/contact-us/new/?product=the-sims-4&platform=pc&subject=Origin+not+running&cate...
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
- Help us helpers to help you
- Welcome to the Sims Section of AHQ
- Common Game Fixing Mods - Hero Approved
- Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
- Been asked for a save ? Here's instructions: How to provide your save game (Post #7)
Could you do an Origin Error Report and put your ID here
http://help.ea.com/en/article/how-to-use-origin-error-reporting/
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
- Help us helpers to help you
- Welcome to the Sims Section of AHQ
- Common Game Fixing Mods - Hero Approved
- Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
- Been asked for a save ? Here's instructions: How to provide your save game (Post #7)
I'll forward it to the Community Managers. They are usually online during the week.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
- Help us helpers to help you
- Welcome to the Sims Section of AHQ
- Common Game Fixing Mods - Hero Approved
- Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
- Been asked for a save ? Here's instructions: How to provide your save game (Post #7)
@Wicky30 According to the top men we put on the case, the error message comes from the game after it is launched. As a result, the OER is no help in this particular case, because it tracks errors with Origin launching the game, which it seems to do without problem.
We'll escalate this to the studio and let you know what their take on this is, and what elements they need from you for troubleshooting. 
@EA_Francois wrote:@Wicky30 According to the top men we put on the case, the error message comes from the game after it is launched. As a result, the OER is no help in this particular case, because it tracks errors with Origin launching the game, which it seems to do without problem.
We'll escalate this to the studio and let you know what their take on this is, and what elements they need from you for troubleshooting.
Okay thank you. That's really helpful. The message comes up once I press play on The Sims 4; the screen goes black as if they game is going to start, but then goes back to the desktop screen with the error message. Thanks again.
