Origin crashes on launch. worked fine the other day.

[Savvy30039]

I installed origin last week to pre load Mass effect. suddenly origin won't run. I launch the application and the program crashes immediatley saying it has encoutered a serious error and has to quit. I'm not sure what I can do. I tried uninstalling and re installing after a restart. no luck.  I tried running in admin, same crash. I tried clearing out my cache for origin.  still crashing.  what can I do to fix this?

[EA_Kristi]

Hello @Savvy30039,

My apologies for any confusion and frustration this experience has caused.

Could you please try the following:

1. Manually uninstall Origin
2. Do a Clean Boot
3. Download a fresh Origin setup file and when starting the installation, make sure to run it as Administrator
4. Add firewall/antivirus exceptions for Origin
5. Try starting Origin and playing the games

Let us know how you get on.

- Kristi

[Savvy30039]

Okay I manually uninstalled and restarted in a clean boot.  I ran the clean installer in admin mode and once origin signed it, it unceremoniously crashed as usual.  what can I do?

[EA_Kristi]

Hello @Savvy30039,

I am sorry to hear that

Could you please run Origin Error Report (the OriginER.exe to do this is in the Origin client installation folder, in case of default install path C:\Program Files (x86)\Origin) and post the ID for the report here?

Thank you,

- Kristi

[Savvy30039]

I ran the OriginER.exe and it's asking me to enter an ID number?  I thought it would generate one that I was supposed to post here?  where do I find the ID number for the error?

[EA_Kristi]

Sorry for the confusion @Savvy30039.

The ID field should be filled with your EA account ID, so just type in Savvy30039. 

- Kristi

[Savvy30039]

"Your Report ID is: 0bb7013a700f60bf"

done!

[EA_Kristi]

Thanks for that @Savvy30039 

I know this may sound like strange advice, but could you please update your graphics card drivers as your current ones seem to be from 2015. I do believe these are the latest drivers for your card: http://www.nvidia.com/download/driverResults.aspx/116342/en-us 

Out of date graphics card drivers or old cards have caused some issues in the past forcing users to use the legacy Origin 9 client.

Let me know if the same thing happens after updating drivers.

- Kristi

[BeninPrince51]

Hey I've had a similar problem and it has not been addressed yet.

http://answers.ea.com/t5/Technical-Issues/Origin-has-encountered-a-serious-problem-and-must-close/m-...

I've also lurked in this thread and followed all of the steps.

I have also submitted a ER Origin report.  My Report ID # is : 

0bb76c12900f412f

Please help.

[EA_Kristi]

Hello @BeninPrince51,

Thank you for the Error Report ID

This one is a bit strange and nothing immediately stands out. Just to check, could you please try running Origin after rebooting in Safe mode with networking? 

Let us know how it goes.

- Kristi