Re: Origin (Security question)

by MLadyD7
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Original Post

Accepted Solution

Origin (Security question)

[ Edited ]
★★★★★ Novice

Hello,

 

I got an Origin account, my problem is is I got it for over 6 month now, and I wanted to change my security question in one I currently use, because I can`t remember all my security questions anymore  -.-"

 

I can still log in into my origin account etc.

 

Is there any way to get it reset or send again to my email account?

 

I really need your help Answer HQ!!!

 

Thanks

Sinth

Message 1 of 9 (18,221 Views)

Accepted Solution

Re: Origin (Security question)

Hero (Retired)

[HOW TO] Update your email address or security question

 

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

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Message 2 of 9 (23,685 Views)

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Re: Origin (Security question)

Hero (Retired)

[HOW TO] Update your email address or security question

 

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

Message 2 of 9 (23,686 Views)

Re: Origin (Security question)

★★★★★ Novice

thank you

Message 3 of 9 (18,158 Views)

Re: Origin (Security question)

[ Edited ]
★★★★★ Novice

It did not allow me to write with my account in EA forum just in a chat with them to reset my security question. I had a very nice and friendly person to help me to sort out my problem.

Message 4 of 9 (18,157 Views)

Re: Origin (Security question)

Hero (Retired)

You are very welcome & glad your issue is now resolved Standard smile

Message 5 of 9 (18,154 Views)

Re: Origin (Security question)

[ Edited ]
★★★★★ Novice

Yes it is, just got it all changed, but its a pain in the a.... to get someone in the chat, it needs to be improved. Took me ages to fiddle everything out.

 

Just because of you I found everything.

 

Thanks again and good night

Message 6 of 9 (18,152 Views)

Re: Origin (Security question)

Hero (Retired)

Good Night Standard smile   Thanks!

Message 7 of 9 (18,146 Views)

Re: Origin (Security question)

★★★ Newbie

Hi, 
I don't understend how can i change my security question, when i pressing edit it all the time asking me to write the currect security question but i dont remember it, and i want to change it. is there another way to change the security question and not from Privacy settings?

Thank you 
-David

Message 8 of 9 (17,381 Views)

Re: Origin (Security question)

★★★ Newbie

i am having the same problem.

Message 9 of 9 (17,311 Views)