2013-01-28 04:33 PM - edited 2013-01-28 05:23 PM
Origin updated today but is now caught in a loop of trying to update each time I start it. After spending a few minutes "updating" it has a message that it cannot find UpdateTool.exe. Click OK. Try to start Origin and we go through the same process again.
Solved! Go to Solution.
2013-06-04 08:31 PM - last edited September 2014 by EA_Nils
First of all, make sure that you are running Origin in administration mode.
Additionally, ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
If that doesn't work, you may need to manually uninstall Origin, reboot your computer and then download a new client from the Origin website.
2013-06-04 07:35 PM
I am also having a similar issue... I just purchased The Sims 3 online a couple of weeks ago, and had to download Origin in order to play it. After being able to play The Sims 3 for a little while - all of the sudden I was unable to open Origin in order to play. Instantly after clicking the Origin OR The Sims 3 icons I recieve a pop-up saying "Updatetool.exe has stopped working. Windows will close program and inform you when a solution is found." and then no solution is ever found..... What's going on here?? I paid for this game just a number of weeks ago - and I am VERY frusterated that I'm suddenly unable to play due to some 'Update' that doesn't work?
Thanks for talking your time to review my concern, and I look forward to getting a solution!
2013-06-04 08:31 PM - last edited September 2014 by EA_Nils
First of all, make sure that you are running Origin in administration mode.
Additionally, ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
If that doesn't work, you may need to manually uninstall Origin, reboot your computer and then download a new client from the Origin website.
2013-06-05 10:05 PM
I have also had the same problem. I have uninstalled and reinstalled origin without any luck. I'm still getting the 'UpdateTool.exe has stopped working' message. It's very frustrating as I can't access my games.
Here are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: UpdateTool.exe
Application Version: 0.0.0.0
Application Timestamp: 51a7e978
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000005
Exception Offset: 0003bbe9
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057
Additional Information 1: 8854
Additional Information 2: b33f94a85418267e2657fd76fe5ff8db
Additional Information 3: a1e8
Additional Information 4: 2da2717c7433b9a11a955b6d8060f13c
Read our privacy statement:
2013-06-06 05:30 PM
i tried doing that with mine and origin still wont open mileysad:
2013-06-10 04:52 PM
Still can not load Origin even after uninstall and reloaded...
2013-09-02 10:43 PM
I had, repeat HAD, that same problem. I fixed it by uninstall Origin and restart my computer. Then reinstall Origin.
2013-09-17 11:16 AM
Running the program as Administrator worked for me.
2013-12-05 05:50 PM
2013-12-06 01:11 AM
Try doing a Clean Boot and then trying to launch Origin. Also please make sure that your firewall/antivirus is not blocking Origin. You can also try manually uninstalling the client and the installing again. You can find the steps to do the in the following article: https://help.ea.com/article/manually-uninstalling-origin