Neither origin or the sims 4 are opening

by Chloe_Mathilda
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Original Post

Neither origin or the sims 4 are opening

★★★ Newbie
I went to play the sims 4 one day and I had played it the day before but for some reason it's not opening
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Re: Neither origin or the sims 4 are opening

Champion (Retired)

Hello @Chloe_Mathilda,

 

Can you please provide a dxdiag so i can take a closer look into your problem?

 

Greetings,

Babyhuehnchen

(I do NOT work for EA)

Message 2 of 4 (330 Views)

Re: Neither origin or the sims 4 are opening

★★★ Newbie

Try restarting the entire program. Meaning uninstall and reinstall. This does take a while.

Message 3 of 4 (326 Views)

Re: Neither origin or the sims 4 are opening

★ Apprentice

This happens to me a lot, and it's almost always because Origin is still running in the background somewhere that's not visible. Go into task manager and scroll down into 'background processes'. If you see anything that says 'origin', end those (usually there's at least 2 for me). Once you've done that, try starting origin again. Hope it helps.

Message 4 of 4 (317 Views)