March 2016
I setup an account on our xbox one for my son. He loves Plants vs Zombies and he can launch into the game without issues and play Backyard Battleground, I can play split screen with him as well in this mode. When he tries to join a multiplayer game it fails to find a match regardless of the game mode. I've confirmed my xbox privacy settings for him to be able to join multiplayer games. What can I do to allow him to play this online?
Solved! Go to Solution.
March 2016
Yes I have a gold subscription. I resolved the issue by playing with the privacy settings for my son's account. He was using the "child default" except I had allowed joining multiplayer games but this wasn't working. I changed the privacy setting to "adult" and tested which work OK and he was was able to join a multiplayer game. I then tuned all the settings back to make them more restrictive, leaving the setting "allow joining multiplayer games" to enabled. For some reason it worked. I suspect there is some issue with PVZGW2 and the "child" privacy preset, that even when customized it has a problem.
March 2016
Hey @DeadlyCraneFly
Do you have XBOX Live Gold on your XBOX account? This would be needed for multiplayer (for the other modes you mention you only need an internet connection).
- Andy -
March 2016
Yes I have a gold subscription. I resolved the issue by playing with the privacy settings for my son's account. He was using the "child default" except I had allowed joining multiplayer games but this wasn't working. I changed the privacy setting to "adult" and tested which work OK and he was was able to join a multiplayer game. I then tuned all the settings back to make them more restrictive, leaving the setting "allow joining multiplayer games" to enabled. For some reason it worked. I suspect there is some issue with PVZGW2 and the "child" privacy preset, that even when customized it has a problem.
January 2017
You are a legend! I have been going nuts over this since my boys purchased this game and had no luck getting it to work. Thank-you!!!!
February 2021
omgosh i have the exact same issues!! im on net atm with xbox gamer and we r struggling tio get it working even created profiles for kids as you did but got same messages!! have you had any luck?