My device isn't compatible with pvz heroes

[GeckoEffect]

Hi There,

My Kids are about to get a pretty new and high spec tablets running android 6 ( specs say 5 but latest update just released is v6). Quad core 32 gb of storage and 2 gb of ram should easily handle this game, I tried to add it to their tablets and its not compatible.

Here are the specs

https://www.asus.com/us/Tablets/ASUS_ZenPad_S_80_Z580C/specifications/

I see no reason why this can't run the game as I have an older lower spec phone which can run it!

Would you pretty please see if this can be added to the list of capable devices before Xmas my kids are obsessed with PVZ Garden warfare!

[OutoOlio]

My device is Samsung Galaxy Tab A. Play store says that PvZ Heroes is not compatible with it. But I have tested version I downloaded from Apk Mirror, it works perfectly. Now game requires update from Play store and it is not possible because MY DEVICE IS NOT COMPATIBLE! Which one sucks? My device or "smart" Google Play?

[Chivalrous1]

I have the same tablet. Yet my phone, a Galaxy S5 works. 

[maxzimgeomg]

Hello Dear all , I have the same device but a bit different model and Android

Galaxy note 4
SM-N910F
Android 5.1.1

please resolve it ,

[maxzimgeomg]

EA technical support pointed out that community managers have been monitoring the forum permanently and the topics with high number of publications are in focus and usually drown to developers attention. Looks like that is not true , since my last and really last in a chain of this topic publication , despite of above 30 help crays nobody from EA and affiliates  is taking care that many official and supported by Google Play Android device are NOT compatible with pvz heroes, due to unknown reason. Is this what we expect from EA , I believe not .

[maxzimgeomg]

Dear EA , any news so far , when do you plan to allow us  play

[maxzimgeomg]

Dear EA , any news so far , when do you plan to allow us  play , much time passed , no response , that is bad.

[maxzimgeomg]

Dear EA , any news so far , when do you plan to allow us  play , much time passed , no response , that is bad.

[BPRDHB]

Hi @maxzimgeomg.  Giving a shout out to @EA_Andy.  He might be able to give some insight, but no guarantees.

BPRD

[maxzimgeomg]

Thank you @ BPRDHB very much for your support

[maxzimgeomg]

Dear EA , that is really something going wrong in your developers center , my device was not added to eligible list with new release of the game which was deployed yesterday in Google Play. What is wrong with my device , why it takes so much time to resolve the issue with Google 'smart application'