EA is worthless. My chat person Kirti couldn't help me and kept sending me x box links that wouldn't even be active, got a representative myself and then she ended the chat IMMEDIATELY. They literally did nothing for me except blame x box despite my PayPal, my bank statement, and my profile telling me I had Gold.
@tjbloodbrother Please describe your issue and how did you tried to fix it? Have you tried to Repair the game in Origin Client? Keep us posted on your progress.