Madden Companion App - Toggle Auto-Pilot doesn't change Auto-Pilot

[Jorjugan]

So, my MCA is now working after the latest update (thanks EA!)

However, I was trying to set one of my franchise members on Auto-Pilot today, and that function doesn't appear to be working.

Here is my workflow in the MCA:

• I go to the Members tab in the league I am the owner of
• select a user
• select "Toggle Auto-Pilot"
• select a range (I have tried 1, 10, and 20 with the same results)
• press confirm (I have also tried pressing cancel in case the buttons were mis-labeled)

But after doing that, the user info always says "Auto-pilot: off"

Any advice? Thanks!

[EA_Barry]

@Jorjugan

Is that player unavailable to play?

" From the members tab, you can see all the other people in your Franchise and as a commissioner you can toggle auto pilot, clear cap penalties, boot users, make admin, and transfer commissioner status.  In situations where one person isn’t available to play a game, the commish can now turn on auto pilot, while on the go, so the league can continue to run smoothly. "

https://www.easports.com/madden-nfl/news/2016/madden-17-companion-app

[Jorjugan]

@EA_Barry Yes, he is out of town for a few weeks so I was going to toggle his auto-pilot.

I am able to turn on his auto-pilot in game on the xbox, that is no problem. But the Madden Companion App also has the ability to toggle auto-pilot on and off, and it doesn't seem to do anything.

[EA_Barry]

@Jorjugan

Is it just for this one player or have you not been able to use the autopilot function in this way at all?

[Jorjugan]

Different players and I've also tried two different leagues where I'm commissioner.

Autopilot function works if I do it in-game on my xbox. It doesn't seem to work when I try to turn it on from my phone.

[EA_Barry]

@Jorjugan

Thanks for your reply. Let me see what I can find out for you on this.

[EA_Barry]

@Jorjugan

Hey, some questions for you:

• What is your league name?
• When you first started to experience this issue and when you last attempted to toggle this change through the companion app (please include date, time and timezone)?
• Have you gone through the iOS or Android troubleshooting?
• What version is your Companion App?
• What device are you using and which OS version is on there?

Thank you so much.

[Jorjugan]

"LeagueOfGentlemen16" and "SSL" are two leagues I haven't been able to assign auto-pilot from the app.

First started to experience issue: 3/2/2017

Last successfully worked: December 2016 (unsure of date)

The large gap is due to my MCA crashing from late December-February but was fixed in the last update.

I followed these iOS troubleshooting tips: Latest version of OS, latest version of app, restarted the app, restarted the phone, checked connection.

I did not try the re-install app option ... I was scared it would start crashing again and I'm really enjoying it working :D But if you need me to do that, I will ...

Companion App version: 17.0.3-0 Feb 7 2017

Device: iPhone 6s

iOS version: 10.2.1

[EA_Barry]

@Jorjugan

I have passed on these details and am awaiting response. I will let you know what happens next. Thanks again.

[EA_Barry]

@Jorjugan

As you have not yet done so, can I ask you to reinstall the companion app please?

Yours seems to be an isolated case so we want to see if this last troubleshooting step is effective.

Of course, if you could let us know if that helps we would be grateful.

Thanks.