Madden 17: CF cloud

[Seaniappleseed]

Can't access cloud in connected franchise. Only offline is available even though I am connected to the Internet and able to play online.

[prone2injury · Accepted solution]

I called and talked to tech support, it may sound simple but the following steps resolved my issue:

Go to your  xbox or ps4 privacy settings, change them to child's then back to adult settings, reset your console fully and try the franchise mode. 

[prone2injury · Accepted solution]

I called and talked to tech support, it may sound simple but the following steps resolved my issue:

Go to your  xbox or ps4 privacy settings, change them to child's then back to adult settings, reset your console fully and try the franchise mode. 

[Vinx911]

it works

[dabeloos]

When you say reset the console fully, do you mean initializing the system? Or just restarting the console?

[EA_Barry]

@dabeloos

Just restart/power cycle.

[dabeloos]

Tried the workaround with the privacy settings and still no luck. Keeps crashing in the load screen whenever I try playing a game or practice in offline CFM. Kind of at the end of my patience with this issue. This has been going on since I purchased the game in September. Additional advice/suggestions are appreciated.

[Dougasm81]

I have been having this issue since Christmas and waiting for a reply from the ea escalation team since the 29 of December. It says my case was resolved on the ea help site but when I set up a call they assure me the the madden team is working on beyond frustrated at this point ea may have just lost a decade long customer.

[cursten]

I'm experiencing the same issue and changing the privacy designation from Adult-child back to Adult hasn't worked.

I cannot access my online franchises and have not been able to since February 13, 2017.