Re: How do I unlock my acct. I get a pop up saying my acct is locked.

by EA_Barry
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How do I unlock my acct. I get a pop up saying my acct is locked.

★★★ Newbie

a pop up appears stating my acct is locked, how do I unlock the acct?

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Accepted Solution

Re: How do I unlock my acct. I get a pop up saying my acct is locked.

Community Manager

@Keiyentai@Williamj21

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

 

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

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Re: How do I unlock my acct. I get a pop up saying my acct is locked.

Community Manager

@Williamj21

 

What is the exact error message? Can you post a screen shot please?

barry.png
Message 2 of 4 (409 Views)

Re: How do I unlock my acct. I get a pop up saying my acct is locked.

★ Novice
I have tje same error as well pn UFC2 for Xbox One. I can login to my EA and Origin accounts but I het this error. Pic included. User ID is Keiyentai
Message 3 of 4 (344 Views)

Re: How do I unlock my acct. I get a pop up saying my acct is locked.

Community Manager

@Keiyentai@Williamj21

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

 

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

barry.png
Message 4 of 4 (367 Views)