How do I fix "Origin has stopped working"?

[mtomacen]

i did as you suggested, i went to security and under the tab "allow and app through windows firewall" and added origin.  was that what i needed to do?

if so, it did not solve the issue, it's still crashing.

[Straatford87]

@mtomacen

Could you please try running your system in a clean boot? If that doesn't help, then I would also love to see an Origin Error Report - you can post the ID # in this thread.

[mtomacen]

i ran the system in a clean boot, still crashing

ID#

0c2e0612700004e2

[Straatford87]

@mtomacen

Thanks for the files.

I noticed that your Windows installation isn't completely updated. Could you installing the latest Windows updates to see if that resolved the problem? Your GPU drivers are also outdated, so try a clean installation of the latest available drivers:

http://www.geforce.co.uk/drivers/results/120052

I hope that helps!

[mtomacen]

i installed the latest windows update, i also updated drivers....still crashing

[Straatford87]

@mtomacen

Are there any other security programs that you're still running on your system? You could also trying manually uninstalling Origin to see if a fresh installation will do the trick.

If that still fails to work, then you might be looking at a System Refresh to sort out damaged or missing registry or Windows files.

[chunjurrinchhen]

IT doesnt work for me. Tried everything here

[kuukupercy]

i have tried everything, followed all the directives given to fix the 0x000007b error that pops up when trying to launch origin right after installation an nothing seems to work..its very fraustrating

[asim466]

can you help me please ?

 e
Problem Event Name APPCRASH
Application Name Origin.exe
Application Version 10.5.22.1331
Application Timestamp 5b29bda2
Fault Module Name ucrtbase.DLL
Fault Module Version 10.0.14393.795
Fault Module Timestamp 586f2a8f
Exception Code 40000015
Exception Offset 000891fa
OS Version 6.1.7600.2.0.0.256.1
Locale ID 1025
Additional Information 1 547a
Additional Information 2 547a0b6faa10346b04b4929762ecf613
Additional Information 3 0873
Additional Information 4 0873cd02bd26f48032b85a14b2155a38

[jiladahe1997]

@asim466

Hi, I have the same problem with you , and all the problem code is same. I found the problem maybe that your  Windows user account have a username with some invalid characters , for me is Chinese. 

I have fixed it by following steps:

1.Create a new user account in your Windows, please note  don't use any characters except English. 

2.Then restart and login in  the new account, and install origin . 

If you don't want to play origin in  a new account ,  another way is change the username.  There are many ways to change it , but please note don't just modify the username in Control Pannel - Change your account name , It just change the display name . When you open the task manager and  select user tab , you could see the actual username.