Re: How can I get my son online to play Battlefront on Xbox

by doggydo101
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Original Post

How can I get my son online to play Battlefront on Xbox

[ Edited ]
★ Novice

Battlefront

Message 1 of 8 (512 Views)

Re: How can I get my son online to play Battlefront on Xbox

Community Manager

Hi, what is going wrong here? Can you make sure that his account isn't restricted from playing the game?

 

https://support.xbox.com/en-IE/xbox-one/security/error-child-trying-to-access-settings

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Message 2 of 8 (502 Views)

Re: How can I get my son online to play Battlefront on Xbox

★ Novice
His account is not restricted and we have been trying since Christmas!!!!!
Message 3 of 8 (492 Views)

Re: How can I get my son online to play Battlefront on Xbox

Community Manager

@doggydo101 What's the error message? It sounds like the created account may have restrictions. If you create a new test account and matching Origin account is that account allowed to play?

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Message 4 of 8 (487 Views)

Re: How can I get my son online to play Battlefront on Xbox

★ Novice
There are no restrictions. It keeps saying you are not allowed to access online
Message 5 of 8 (476 Views)

Re: How can I get my son online to play Battlefront on Xbox

Community Manager

Does the test account have the same restriction?

If you reach out to support, they can check on your son's account and help to move forward. 

 

http://help.ea.com/en/article/contact-ea-help/

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Message 6 of 8 (473 Views)

Re: How can I get my son online to play Battlefront on Xbox

★★★★ Apprentice
Do you know if the account have xbox live gold?
Message 7 of 8 (457 Views)

Re: How can I get my son online to play Battlefront on Xbox

★ Novice
Yes
Message 8 of 8 (451 Views)