Re: Games not launching, specifically BF1 and Sims 3

by Greywolfau
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Original Post

Games not launching, specifically BF1 and Sims 3

★ Novice

So my issue started with Battlefield 1. It would start windowed for about 1 second, then crash to desktop with no error apparent. Nothing in Windows Event Viewer either. So I tried to reinstall Origin as part of troubleshooting suggested online.

 

Now, not only do I have the same issue still with Battlefield 1, now Sims 3 is not starting. It says, "Origin is required to play this game". This is despite the fact that Origin is installed, and completely up to date. I've attempted to clear the cache by deleting all folders under Appdata and  all folders under Programdata except for LocalContent. Still no joy with either title. Just to make things interesting, Steam World Dig has been able to launch just fine through all this troubleshooting.

Seriously EA, this is crazy. I've NEVER had these kinds of problems with Steam, why the hell did you go and make your own download service if you can't do it right. What a mistake it was to sign up for EA Access, I certainly won't be doing it again next month since I can't even play the game I subscribed for.

Message 1 of 3 (386 Views)

Re: Games not launching, specifically BF1 and Sims 3

Honestly that sounds alot like what happens when your antivirus interferes in game launching.  You may try disabling your AV, (which is it by the way??), repairing the games, and making sure everything is updated...drivers(video and sound) as well as games. 

 

Posting a DXDiag, may or may not help, but would probably be a good idea as well..

Making sure Origin is set to run as administrator as well as the games would also be a good idea.

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I am NOT an EA employee, I am just a simple gamer like most everyone else here volunteering my help to those who may can use it .....That means I have to pay for my games just like you, lol.
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Message 2 of 3 (379 Views)

Re: Games not launching, specifically BF1 and Sims 3

[ Edited ]
★ Novice

Windows Defender Security Center is the anti virus, I'll start with that.


EDIT : No change, still crashes after 1-2 seconds. You see a small circle turning in the left hand corner of the window and then it crashes.


Posted from Client.log

300 Oct 15 23:41:24.264 Event Origin::Engine::Content::PlayFlow::onLaunchGame 5840 PlayFlow: Launching : Origin.OFR.50.0000557
**301 Oct 15 23:41:24.265 Warning Origin::Engine::Content::ContentConfiguration::isIGOAPIEnabled 14476 IGO API usage (catalog) [Origin.OFR.50.0000557] true
302 Oct 15 23:41:24.265 Event Origin::Engine::Content::LocalContent::launch 14476 IGO enabled for Origin.OFR.50.0000557
303 Oct 15 23:41:24.265 Event Origin::Engine::Content::LocalContent::launch 14476 IGO API enabled for Origin.OFR.50.0000557
**304 Oct 15 23:41:24.267 Error Origin::Services::ProcessWin::createProcess 14476 Open Path (D:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe)
**305 Oct 15 23:41:24.277 Warning Origin::Services::ProcessWin::createProcess 14476 CreateProcessW(D:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe) Handle: 11492 bProcSuccess: t LastError: 0
**306 Oct 15 23:41:24.277 Warning Origin::Services::ProcessWin::waitForProcessGroup 2376 Resuming new process main thread. ProcessWin: 0x000004e8 Thread: 0x00001094
307 Oct 15 23:41:24.288 Event Origin::Engine::UpdateController::onPlayStarted 5840 [Origin Autoupdater] Inhibit auto-update due to play start.
308 Oct 15 23:41:24.289 Event Origin::Downloader::DownloadService::SetDownloadUtilization 5840 [Download Service] SetDownloadUtilization value: 0 Effective utilization: 0
309 Oct 15 23:41:24.289 Event Origin::Engine::Content::PlayFlow::onLaunchResult 5840 PlayFlow: launch result: true
310 Oct 15 23:41:24.290 Event Origin::Client::PlayFlow::onGameLaunched 5840 PlayFlow::onGameLaunched: [Origin.OFR.50.0000557] - result:0
311 Oct 15 23:41:26.627 Event SetPresenceMessageHandler::OnMessage 1240 Jingle setting activity to SteamWorld Dig;Origin.OFR.50.0002355;INGAME;;;;;
312 Oct 15 23:41:26.861 Event RosterHandler::IncomingPresenceChanged 1240 Jingle contact presence changed
313 Oct 15 23:41:27.282 Event SetPresenceMessageHandler::OnMessage 1240 Jingle setting activity to Battlefield™ 1;Origin.OFR.50.0000557;INGAME;;;1026023;;
314 Oct 15 23:41:27.517 Event RosterHandler::IncomingPresenceChanged 1240 Jingle contact presence changed
315 Oct 15 23:41:29.922 Event Origin::Engine::CloudSaves::RemoteSync:Confusedtart 14476 Cloud Save: Remote sync started
316 Oct 15 23:41:29.932 Action Origin::Client::NetPromoterViewControllerGame::NetPromoterViewControllerGame 5840 Creating
317 Oct 15 23:41:29.932 Action Origin::Client::NetPromoterViewControllerGame:Confusedhow 5840 Trying to show
318 Oct 15 23:41:29.935 Event Origin::Engine::UpdateController::onPlayFinished 5840 [Origin Autoupdater] Can't uninhibit because games are still playing.
319 Oct 15 23:41:29.938 Event Origin::Downloader::DownloadService::SetDownloadUtilization 5840 [Download Service] SetDownloadUtilization value: 1 Effective utilization: 1
320 Oct 15 23:41:29.954 Event Origin::Client::PromoView::load 5840 Showing Promo browser.
321 Oct 15 23:41:30.165 Event RosterHandler::IncomingPresenceChanged 1240 Jingle contact presence changed
322 Oct 15 23:41:30.175 Event Origin::Services::NetPromoterServiceResponse:Tongue outrocessReply 5840 NetPromoterServiceResponse 404
323 Oct 15 23:41:30.175 Action Origin::Client::NetPromoterViewControllerGame::logResponseError 5840 Not showing - error | Error downloading https://atom.dm.origin.com/atom/netPromoter/XXX/offer/Origin.OFR.50.0000557?offset=0 - server replied: Not Found
324 Oct 15 23:41:30.175 Action Origin::Client::NetPromoterViewControllerGame::~NetPromoterViewControllerGame 5840 Deleting
325 Oct 15 23:41:31.207 Event Origin::Client::PromoView::onRequestFinished 5840 Promo service returned 404.
326 Oct 15 23:41:31.208 Event Origin::Client::PageErrorDetector::networkRequestFinished 5840 Load Error 203 (HTTP status 404) for host: promomanager.dm.origin.com
327 Oct 15 23:41:31.211 Event Origin::Client::PromoView::onLoadFinished 5840 Page loaded: true(status=404)
328 Oct 15 23:41:31.211 Event Origin::Client::PromoBrowserViewController:Tongue outromoDialogLoadResult 5840 Page loaded: true(status=404)
329 Oct 15 23:41:31.919 Event Origin::Engine::CloudSaves::RemoteSync:ConfusedtartTransfer 14476 Cloud Save: Push to cloud started
330 Oct 15 23:41:31.921 Event Origin::Engine::CloudSaves::RemoteSync::transferSucceeded 14476 Cloud Save: Transfer succeeded
331 Oct 15 23:41:32.182 Event Origin::Engine::CloudSaves::RemoteSyncManager::onRemoteSyncFinished 5840 Finishing sync for Battlefield™ 1, offerID: Origin.OFR.50.0000557
332 Oct 15 23:41:32.182 Event Origin::Engine::CloudSaves::RemoteSync::~RemoteSync 14476 Destroying sync object for Battlefield™ 1, offerId: Origin.OFR.50.0000557
333 Oct 15 23:41:32.182 Event Origin::Engine::CloudSaves::RemoteSync::~RemoteSync 14476 Destruction for Battlefield™ 1, offerId: Origin.OFR.50.0000557 completed.
334 Oct 15 23:41:32.182 Event Origin::Engine::CloudSaves::RemoteSyncManager::onRemoteSyncFinished 5840 Finished: Battlefield™ 1, offerID: Origin.OFR.50.0000557

Message 3 of 3 (371 Views)