Game no longer in library after uninstalling.

[The_Saddamiser]

Bought Titanfall 2 a while back, uninstalled it and expected to come back to it at some point using the game library. But I went back and its gone without a trace. Tried to get in touch with EA support but the live chat just is not working. 

[yahel_1 · Accepted solution]

Hi @The_Saddamiser

Make sure you are logged into the account on which the game/s were registered.:ealight_bulk:

Here's what you need to do http://answers.ea.com/t5/Origin/Origin-Missing-Games-and-Expansion-Content/td-p/4438200

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

[yahel_1 · Accepted solution]

Hi @The_Saddamiser

Make sure you are logged into the account on which the game/s were registered.:ealight_bulk:

Here's what you need to do http://answers.ea.com/t5/Origin/Origin-Missing-Games-and-Expansion-Content/td-p/4438200

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

[The_Saddamiser]

None of the solutions work for me and I don't have the option to go into a live chat with an ea adviser. 

[yahel_1]

@The_Saddamiser Live chat is not available in the middle of the night, try again at day.

 -Try to use Internet Explorer and have you changed your country of residence to the United Kingdom from the menu at the top of the screen when at http://help.ea.com/contactus ?

- In most countries are available between 09:00-21:00 Monday-Saturday

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

[The_Saddamiser]

Thanks for replying but I have tried to use the live chat several times at this point and I always end up waiting for hours without passing the "Thanks for contacting EA support". I tried it this morning around 11am and left it for a couple hours before just closing it because it was doing nothing. I'll try using internet explorer in the morning.

[yahel_1]

Ok @The_Saddamiser i wait your feedback.

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

[The_Saddamiser]

Even when I open a case in internet explorer it now gives me no support options for whatever reason. All I can do is select an issue and edit my case.

Also I have a couple of cases on the same topic which are all marked as resolved because I couldn't do anything with them.

[RubyCxsey]

On you game library there should be a button on the top left labeled, "Filters". Click that and make sure that it isn't set to only show installed games.

[Straatford87]

@The_Saddamiser @yahel_1

The following thread also offers several additional suggestions on how to get through to us, or what to do if chat doesn't work:

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

@RubyCxsey - the filter tips is excellent as well, thanks!

Kind regards,