Game gets stuck after finishing a race

[rich1565]

i have sent in reports im lucky to race all it dose is lock up

[TheRealJony]

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@rich1565 wrote:
i have sent in reports im lucky to race all it dose is lock up

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@rich1565 Did you update the game to version 2.1.1?

Link: Game hangs at the end of races

[THEJAJO]

The last 2.1.1 update on iOS did not solve the issue for me.

I still lose time, fuel, tokens, etc.

[undeadarmy144]

I too have this issue. 

Samsung Galaxy S7 Edge - SMG935P (hero2lte)

Baseband:G935PVPU4BQD2

Android: 7.0 Nougat.

Play Games Version: 3.9.08

No Limits version: 2.1.1

Issue: Completion of race does not  give reward, freezes. Force quit. Reopen

No reward in inventory. Fuel is consumed. 

Happened to me since new patch I think.

I've spent over $65 USD on In App Purchases

I tried winning the Porsche GTR3 a few weeks ago. 

My PR was not high enough to finish the final race at 97%

This is because the game crashes and uses my tokens. 

Google wont issue a refund because its > 48 hours

I want a refund for the $30 Special event pack I bought and then got screwed out of the car due to bugs. 

I'm VIP level 4. 

I contacted EA and they send me to troubleshooting pages, all of which I've already tried.

I know my way around Android SDK. I'm not dumb. 

Devs need to add a tool to retrieve lost Gold/Blueprints/Items. A way to roll out the items in the form of an in game mailbox.

Someone who isn't me should just buy an unlocked phone, root, and use Freedom for iAP. But using Freedom.apk "may be considered illegal in my country".

I'm sick of this greedy corporation that has no support for their customers. It took me 10 minutes to navigate EAs website to even FIND the chat option.

CASE#: 30732719

QUESTION: c545f0bf

[undeadarmy144]

I'd like the ADB info if you could provide it. also if you can grab me build.prop, that may be of use too.

may be able to diagnose the bug for them

[undeadarmy144]

Shameless, agitated, self bump.

Also, EA is about to hear from my attorney if I don't soon get a refund. 

They're essentially STEALING OUR MONEY. TOKENS COST GOLD

GOLD COSTS MONEY. TOKENS=MONEY

[Diszyplin]

Still bugged and locking up on android 6, HTC One m8 phone. How many months has it been and there is not even a word about a fix? Only thing you can do is what I have been doing, especially for the fasttrack or whatever 5 day car events. Upload the game save after each win and when it bugs out, force kill, download save, and try again. The sad part is that the game can't even recover from a save download correctly anymore, so you have to force kill it again after it has downloaded and screen goes black. Oh, and you can only do a download once per hour, such a great feature from EA.

[7ru3blu3]

This issue is still present in the Track Weapons update. Every day, 10 out of 10 times, the game becomes stuck after completing the first race. Retiring from the first race then playing it again seems to help.

[7ru3blu3]

The issue is still present in Mad Muscle update. Three updates were released in between (Lil Wayne, Hot Wheels, Track Weapons and Mad Muscle) but the issue is still there. What a shame. 

[THEJAJO]

The last 2.2.3 update for iOS did not solve the issue. It occurs in any kind of races, the most annoying is when I lose SP in BRR even when I win the race and the tokens in any kind of special events.

I feel like EA is stilling from me the time. How are you compensate lost everything EA?