November 2016
My self and my friend started to play PvZ Heroes, Even when we are in the same wifi it shows offline in both of our friends list.
Is there any fix for this?
January 2017
check your wifi settings
available status only shown when both of you on main menu
March 2017
August 2020
August 2020
It's been happening with me too as you can see from my post here https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/BUG-Red-X-Away-offline-friend-s-list/m-p/9440370#... ever since the previous season reset the friend battles have stopped working. I have contacted someone to let them know EA about this offline bug so just hang on tight.
August 2020
I was on with tech support about this issue. They told me to call Apple support. We did all of the basic troubleshooting things. Reinstall etc.....
They have no idea what is happening either.
September 2020
me TOO....exactly the same case as you after the season restart