EA HELP on TWITTER could not help me and sent me here

by FightJ
Reply

Original Post

EA HELP on TWITTER could not help me and sent me here

★ Novice
So I reported this Bug to the EA support on Twitter as they could not help me, they sent me here.
This bug appears every time I want to save my Lineup in HUT!
Message 1 of 8 (429 Views)

Re: EA HELP on TWITTER could not help me and sent me here

★ Guide

in english..?

Message 2 of 8 (414 Views)

Re: EA HELP on TWITTER could not help me and sent me here

★ Novice
Data could not be transmitted. Please try again. Standard smile
Message 3 of 8 (407 Views)

Re: EA HELP on TWITTER could not help me and sent me here

Community Manager

@FightJ

 

Can you let us know if any of the following steps help you please?

 

http://answers.ea.com/t5/Technical-Issues/Failed-to-retrieve-data/m-p/5708624#M1051

barry.png
Message 4 of 8 (394 Views)

Re: EA HELP on TWITTER could not help me and sent me here

★ Novice
It still doesn't work! Is possibly something wrong with my PS4?
Message 5 of 8 (380 Views)

Re: EA HELP on TWITTER could not help me and sent me here

Community Manager

@FightJ

 

Do the following connectivity tests go okay?

 

http://manuals.playstation.net/document/en/ps4/settings/nw_test.html

barry.png
Message 6 of 8 (374 Views)

Re: EA HELP on TWITTER could not help me and sent me here

★ Novice
They did go okay!
Message 7 of 8 (369 Views)

Re: EA HELP on TWITTER could not help me and sent me here

Community Manager

@FightJ

 

Thanks for replying.

 

Can you please see the following link and perform Step 5, Rebuild Database:

 

https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/s...

 

This will not delete any game files or saves and is safe to perform.

 

Please post your results here again, thanks.

 

 

barry.png
Message 8 of 8 (365 Views)