Cant log in pass text message verification

[MRCREIGHTONC]

I have a new phone number and no access to the old one
How do I log in pass verification

[EA_Roger]

Hey @MRCREIGHTONC,

I'm sorry to hear about your issue, you should be able to retrieve a back-up code by clicking on your name in the top right corner of this page, then selecting EA Account. From then on you can follow these steps:

What if I don't have my phone or email handy when I need a code?

If you lose your phone, the authenticator app fails, or you cannot access your email address, backup codes are the only way to sign in to your EA Account from a new device. You can view and renew these codes from the My Account: Security page.

1. From EA Help, click Accounts, then Account Security.
2. If you need to, log in to your EA Account to open the My Account: Security page.
3. Click View next to Backup Codes.
4. You will see a list of backup codes. Keep this list in a safe, accessible place.

If you are unable to do so I would advise you to get in touch with our support by clicking on this link: Help.ea.com 

Thanks,

Roger.