Cannot get the server list.

by Kealerator
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Accepted Solution

Cannot get the server list.

★★★ Newbie

When I log in the game is asking me to choose a server to create a character but the server list is all empty Frown After some waiting the game gives me an error in-game saying "Unable to retrieve server list. Please follow the Help Center link below for more information. If the problem persists, the game client will be closed."

 

What I've done till now is I've added the brwc_swtor.exe, launcher.exe and the swtor.exe to the exception income and outcome connections to my firewall. All these files also are running as admin. I've also set the config file to not be read-only on my appdata folder.

 

Any thoughts?

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Accepted Solution

Re: Cannot get the server list.

@Kealerator

 

Do the same for the antivirus and do not set any compats on the exe files

 

ESET - disable protocol filtering

Kaperskey - disable scan secure/encrypted connections

Nortons (Firewall) set specifically to "allow" not "auto" 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 3 of 5 (548 Views)

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Re: Cannot get the server list.

★★★ Newbie

Also, here's a link for my full dxdiag txt file.

Message 2 of 5 (444 Views)

Re: Cannot get the server list.

@Kealerator

 

Do the same for the antivirus and do not set any compats on the exe files

 

ESET - disable protocol filtering

Kaperskey - disable scan secure/encrypted connections

Nortons (Firewall) set specifically to "allow" not "auto" 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 3 of 5 (549 Views)

Re: Cannot get the server list.

★★★ Newbie

Thank you kindly! :eahigh_file:

 

I added an exclusion folder on Windows Defender and it worked. This solved my problem and brought me right to my character list.

Which is weird since it didn't let me in when the Windows Defender was turned off.

 

The more you learn.

 

 

Message 4 of 5 (432 Views)

Re: Cannot get the server list.

@Kealerator

 

Glad to hear it is sorted

 

Yes I find fairly often when I think something is disabled it isn't always the case where windows services are concerned Standard smile

 

May The Force Be With You

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 5 (427 Views)