Can't play Star Wars Battlefront bc computer does not have the capability to run

by KDID3
Reply

Original Post

Can't play Star Wars Battlefront bc computer does not have the capability to run

★★★ Newbie

Hello all,

 

I got an origin account so that we could play Star Wars Battlefront.  I paid for it and tried to download it.  My old computer does not have the capacity to run this program, and there is no way to MAKE it.  I tried upgrading everything to no avail.  How do I get a refund for this game we can't play?

 

Thanks,
K

Message 1 of 4 (295 Views)

Re: Can't play Star Wars Battlefront bc computer does not have the capability to

Community Manager

@KDID3

 

Please see the following links for info on our Great Games Guarantee and our Refund Policies:

 

https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/

 

https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/

 

 

barry.png
Message 2 of 4 (288 Views)

Re: Can't play Star Wars Battlefront bc computer does not have the capability to

★★★ Newbie

Thank you, under the terms it states that I can return the game:

 

Within seven days from the day you bought it, if you have not launched the game. 

 

Which we were unable to launch the game, however, when I go through the prompts to return it says that I "do not have any games that I can return right now"

 

Where do I go from here?

 

-K

Message 3 of 4 (281 Views)

Re: Can't play Star Wars Battlefront bc computer does not have the capability to

Community Manager

@KDID3

 

Sorry this is not going super smoothly, it is possible that you launched the game but were unable to play.

 

I think at this point you should contact us via Live Chat or Phone so that we can sort this out for you.

 

Please click the following link to make contact with an EA Game Advisor for assistance: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

 

 

barry.png
Message 4 of 4 (276 Views)