Can't Download Sims 4 Get Together

by 47135KalleyGreg
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Can't Download Sims 4 Get Together

★ Novice

I have tried several different things I have read from here to try to get my Sims 4 Get Together game to download but every time it comes up saying download failed and to check internet connection even though I am connected with four bars of connectivity. I have never had any type of problem before with Sims games. I have been able to download all my other Sims 4 add-ons but the Get Together. I'd like to get it fixed cause now it just feels like a waste of money.

Message 1 of 5 (266 Views)

Accepted Solution

Re: Can't Download Sims 4 Get Together

EA DICE Team

@yahel_1 @47135KalleyGreg

 

You could check out the following thread for any steps that you might've missed:

 

http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

 

Hope that helps!

View in thread

Message 5 of 5 (224 Views)

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Re: Can't Download Sims 4 Get Together

★★★★★ Expert

Hi @47135KalleyGreg

 

Disable your firewall protection through your anti virus.

 

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/. 

 

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

 

NOTE if your issue persist go to the Origin client, click on Origin / Application Settings / Diagnostics- and from there enable Safe Mode Downloading. Now restart Origin and try to download.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

Retired champion.
Message 2 of 5 (237 Views)

Re: Can't Download Sims 4 Get Together

★ Novice

I have already done all of that and it still doesn't work. My mother is a computer tech and she told me the same and actually did it for me but the problem is still happening.

Message 3 of 5 (228 Views)

Re: Can't Download Sims 4 Get Together

[ Edited ]
★★★★★ Expert

OK @47135KalleyGreg

 

Reset your Internet Explorer settings: http://support.microsoft.com/kb/923737?

 

Clearing hosts file 

http://support.microsoft.com/kb/972034

 

Restart your machine

 

Clear DNS cache

.https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

 

Now go in Origin / My game Library -right click on game icon select Repair and then Check for update.




My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

 

 

Retired champion.
Message 4 of 5 (217 Views)

Re: Can't Download Sims 4 Get Together

EA DICE Team

@yahel_1 @47135KalleyGreg

 

You could check out the following thread for any steps that you might've missed:

 

http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

 

Hope that helps!

Message 5 of 5 (225 Views)