Re: Bought subscription time with the Boleto Bancario method

by EA_Kipling
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Original Post

Bought subscription time with the Boleto Bancario method

★★★ Newbie

Bought the 60 days subscription plan on last friday trough the boleto bancário system (BRAZIL). My bank account already been charged, but on the payment history the transation still remains UNCONFIRMED. Do i need to send them the bank receipt from internet banking, with the transactions details?

Help!

Message 1 of 4 (452 Views)

Re: Bought subscription time with the Boleto Bancario method

@mtscrein

 

I have seen delays sometimes with payments, how long has it been unconfirmed ? It can take a few days to change status.

 

On the EA payment side I have seen they need the system to either succeed or fail before able to proceed through CS.

 

 

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Message 2 of 4 (447 Views)

Re: Bought subscription time with the Boleto Bancario method

★★★ Newbie

It's been unconfirmed since friday... guess I'll wait a couple more days before freaking out =/

Message 3 of 4 (443 Views)

Re: Bought subscription time with the Boleto Bancario method

EA Live QV Team

@mtscrein

Sometimes for our Brazilian customers, if the invoice status says UNCONFIRMED, it means you need to visit your bank branch and approve the transaction separately, or have you already done that?

Message 4 of 4 (421 Views)