Bought Sims 4 for sisters bday but did it on wrong account!!

[worldwarsevos]

I have tried my best to figure out a way to contact Origin about this with no luck.

I bought my Sister the sims 4 game for her birthday a few weeks ago. Her and I both have an Origins account, as I bought the game, I messed up and did NOT do it on her account. Is there ANY way I can transfer the game over to her account or have this issue fixed? 

I don't mind her logging on to my Origins account but she just found out today that special items were given for each of the sims 3 games you owned when you purchased sims 4 and of course she wants those items. Is there ANY way I can fix this or am I just out of luck?? I am not asking for a second copy or anything, just to transfer this one from my account to hers?

[crinrict · Accepted solution]

Only a game advisor can help you with this. Which method did you try ?

Find instructions how to contact them below

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor

[crinrict · Accepted solution]

Only a game advisor can help you with this. Which method did you try ?

Find instructions how to contact them below

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor

[worldwarsevos]

thank you for the information but I kept trying yesterday and today to do a live chat and it wouldn't let me select the platforms to continue to try and receive help. I have tried calling into EA before for help and sadly most of them have no clue what I am talking about and they cannot understand me nor can I understand them. it seems if I do live chat and they can read what I say they understand the situation a lot better

[worldwarsevos]

I see a choice to do a transfer?? which I clicked but once it comes with a choice and a drop box to make your selection I click on it and it wont let me make a choice

[crinrict]

Hi @worldwarsevos

sounds like maybe a browser issue.

Have you tried a different browser ? Which one are you using ?

[worldwarsevos]

its the the blue e shaped one. sorry not sure what its called but that's what I use. thank you for replying to and trying to help me, I appreciate it. 

[crinrict]

Probably Internet Explorer.

Try Firefox or Google Chrome instead. You can download those for free on the respective sites.