Re: All of my games are stuck in preparing download

by bornajap
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Original Post

All of my games are stuck in preparing download

★★★★ Novice

 All of my games are stuck in preparing download, when i click on Cancel download, it gets stuck on cancelling

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Re: All of my games are stuck in preparing download

Hero (Retired)

@bornajap Have you tried to run Origin as Administrator? Try to clear Origin cache and reboot your PC: https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

 

If that doesn't help, try reinstalling Origin client: https://www.origin.com/usa/en-us/store/download

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Re: All of my games are stuck in preparing download

★★★★ Novice

Yes I have, didn't work :-(

 

Message 3 of 4 (237 Views)

Re: All of my games are stuck in preparing download

★★★★★ Expert

Hi @bornajap

 

Delete temp files: open the Start Menu and type %temp% in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

 

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/. 

 

Restart your machine .

 

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

 

NOTE if your issue persist go to the Origin client, click on Origin / Application Settings / Diagnostics- and from there enablSafe Mode Downloading. Now restart Origin and try to download.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

Retired champion.
Message 4 of 4 (169 Views)