This is my first post and I am confursed. This website is tedious and confusing to search. It sometimes takes me an hour to find the answer to a simple question.
I wanted to post this in the Ideas Exchange but there is no button to post there. I have a few ideas to improve EA Answers HQ.
I think would be a good idea to notify players they have to have their posts moved to the idea exchange from another forum.
Every time I enter Answers HQ I have to find the games I want to get help with. This is difficult. I wish the first page I load into I could customize with the games I am currently playing.
I also want to set the language I play the games in. Sometimes when I do a search I get posts in other languages. I can't read them so they are not benefitting me and are just wasting my time.
I hate that console/PC/and Mac share the same forum. I just want to look for answers to games on the systems I play them on. I should be able to set my systems for each game and only view those games. I hate it when I find the solution to a question, it is for a system I am not playing the game on.
I hate how I can't filter the forum to look at only sovled questions. People post the same questions over and over in filtered ways. I have to phrase my search term right to get the information I want or I have to browse though a bunch of unsolved questions.
I wish there was a way for staff to put the unsovled questions under the solved ones using levels. The top question is the one that is solved then you click on a plus sign and view similar questions that have the same solution. When you click on the minus sign it minimizes. For example if my solved question was "I can't change my display settings?" similar questions like, "My display settings are greyed out." or "Why are my display settings greyed out?" would fall under my question if the solutions were the same.
The entire front page of a forum can be filled with questions that require people to contact a Game Advisor. I wish these posts can be removed from the Answers HQ and be send directly to the game advisors where they can respond to the person via email or through their account.
I wish there was a guides section I can go to. This would be one of the first places I before I ask a question The guides section could include player created guides to fix issues in the game, guides on how to change settings, avoid bugs, etc. Of course the guides would be approved by an EA advisor before being posted.
I wish there was a sort option on the heading options "sovled", "subject", "replies", "author", and "latest post".
Old (two+ years) issues that don't have responses at all, have been fixed though a patch, or fix is contact a game advisor should be archieved. Having them in the forum makes it more difficult to search and find what I am looking for.
When patches occur they should be announced on Answers HQ so I can make sure the patch has fixed my problem before I search for a solution that has already been fixed in a patch.
I wish there were signatures that allowed people to only post their systems specs there. Each time they post a question, it would show their specs. That way I can see if the person who had a problem similar to mine has the same system specs. Sometims I wonder if the problems is because of the operating system. I think this would also help out the staff.
I don't want to sound like I am venting. I am just giving my ideas and suggestions based on using the search features and trying to find the answers to questions. At the end of the day, I usually contact an EA game advisor to fix my problems because this whole process is confusing and not user friendly. If these suggestions have already been posted I appologize. I couldn't use the search feature properly to figure it out.
A new forum has been added to the list, although separated from the other Monopoly Game entries. Since it's only a one-item separation, no gamer should fail to find the listing, however, it looks as unprofessional as can be!
I have been doing this since MoH t total like this stylein u kno it hoorar x (we had sum gud games) anyway
I am now everyday removing 5-10 friends. Its kinda going past a joke, a gamer can accumlate 100's of friends over the course of a game. However in interest of keeping those EA servers logging every shot perfectly combined with keeping downloads at 100Mbs. Why not try 150? please?
In BF3 i was having to utilize 3 accounts.. If you think own a game for a year how many ppl you expect your customer to befriend. I know BC2 was 7 , epic 7 ppl. We have socialized more since then, u hooked Mordor upto battery juice and made forumfield. People with full accounts will be less inclined to say to people "why dont you add me to Origin". Word of mouth is everything, friend slots on a application is a more then worthwhile way of allowing that.
- Or you could allow "Temporary" slots for EA Hereos. Ive slowed down more now. Being able to bark instructions threw a IM is usefull. It looks better to the user if the other user helping him is utilzing origin to chat. Not forging a friendship threw steam.
- I myself easily remove people everyday as i dont get attached. I got my list down to core bones, so many ppl i have removed just to add another person for one game that night , epic convo or just fixing them after being asked on youtube or battlelog.
byZorlacc07-05-201404:40 PM - edited 07-07-201408:33 AM
At the top of the web page why not make one area for each game with known fixes to work for said game. And make a area with all solved topics to go into for said game as people dont seem to always find solved topic. Most days on this site I feel like a broken record posting same fix over and over again. And thats ok but it is the reason I thought of this.
Now I know some people will still not look at it but I think most would . And I also know we would lose out on XP and topic solved credit. But in my mind the main thing is to get the game fixed for people as fast as we can. And as it is we do not always get credit for fixing a issue as topics are not always marked as solved by the person with the issue nor do they give us a XP lol.
Just a thought no idea if you guys would like this idea or hate it :] Dont bite me if you hate it lol :]
Edit I had a brain fart and said my idea bad so sorry this is my full idea...
So what my idea is just have forms more organized to find information reg fixes for said game and more information on how the forms work. Also more information on how setting work.
I am banking someone already had this idea but I think it would be best to make a area just for console gamers and PC gamers for each game. So often I have seen people post issues with said game but they dont say if its console or PC.... If not a area for each then why not make it so they have to check off a box saying what type of consoles or PC as it would help fix game issues faster. If they had to check off a box saying pc or console before it will post said issue and then issues could get fixed faster. Thank you for your time.
I can't be the only one who noticed this, I know its still in beta but it would be cool if we had an icon to the webpage instead of the default white page icon and whatever it would be for other browsers besides Google Chrome. Other sites like Facebook, Twitter, Youtube and so on all have it which does make it a lot easier to find when you have an open tab or the site added to your favorites.
This image below is what we all currently see as the image for EAHQ in our open tabs and favorites.
This is what it could look like with just a simple example image for it.
Just an idea for a future update, Not required but still would be another nice addition.
As you know there are already much of the languages being added at AHQ. It causes some problems for English speaking community to reach and help people with the issue. Basically what I do to respond and help others is checking recent questions. I am not able to speak Polish, Spanish, nor Turkish making me unable to help.
Langauge filter would be an easiest way of solving this problem. If you are like me who goes and checks Recent Questions regulary would find it easier to reach and help English audience.
Think of filter like this, flags to appear at the right of the Recent Questions where we'll be able to filter them from.
I think it would be cool if there were a menu that would allow you to change the main theme color(s) of the HQ. Often times, the colors get to become very dull and everything starts to blend in and look the same. If there were something to change up the colors of the background and menus, it would increase the look of the Answer HQ making it look more attractive, modern, or even welcoming.
The addition of an option to change the theme could also be tied together with player's profile card. If I were to change my player card, it could (by choice) change the background to the player card background, and use the colors of the player card as the main theme colors on the whole HQ.
My Ideas of themes and their colors:
Modern: Black, Silver, hints of Neon, Transparencies
Earth/Nature: Brown, Green, Tan, Yellow
Standard Black: Very fine Carbon Fibers, Black, hints of White, Grey
Beach Paradise: Tan, Dark Blue, Light Brown, Dark Green
Log Cabin: Brown, Dark Red, Orange, Dark Yellow
I would also like a menu to "Upload an Image" for the background of the HQ. It could give specific dimensions to fit the background, and tell the type of save file that's required. Like I mentioned earlier, the player card could be tied to the theme color, and the background.
*Some have even thought of the idea of adding new Player Cards, and those could be included too if they're added.
I have an idea for when a person posts on the Answer HQ. I think it would be very helpful if they could select what console they have a question for. This will help the community, and make the HQ easier to navigate. It may not seem like much, but an non-descriptive title gives no indication of what device they're speaking of. I am an Xbox 360 player, so I have no say on what a PC players needs help with. Adding this could speed up the time players can get answers by eliminating the posts us console players cannot help with or the other way around.
The [Select Device] box can be placed to the left of the title box, and can contain every logo for every gaming device that game can be played on.
It contains transparent 2014 logos for that console, and adds them on the left of the title of the post.
The player can also post a general question that doesn't go accordingly to any specific console. I believe it may help if you're required to tell if it's a non specific or specific gaming device question. If they do not select a gaming device and proceed to post, have a pop-up message, (Such as the one clarifying any invalid HTML's in posts), appear saying: *These fields are required in order to post.
I would really like to see some new "profile cards" added to the 4 that we have available now. Could add some more colors to the Answer HQ that we can all use. They can also be unlocked once you hit a certain rank like Marshall for example.
Once i get photoshop working again ill update this post with some ideas for future updates to the profile cards if people like this idea.