July 2017
You should be able to redeem your Product Code in Origin:
https://help.ea.com/en-us/help/origin/origin/origin-code-redemption-faq
If you continue to have difficulty after following the steps in that Help article then do contact us as below, thanks.
If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100