Spore won't launch. Can't contact EA. Want a refund.

[CyclopsHerobrine]

I purchased Spore for my son today.  I am on macOS Sierra 10.12.3.  I have installed Origin Version 10.4.2.12697 - 0.  I attempted to install Spore, but the install hangs.  I force quit after about an hour of waiting.  The launch then sends me into update which are applied.  The game won't launch.  I have uninstalled and reinstalled numerous times.  Because I am in Canada, there is absolutely no way for me to contact EA directly.  At this point, I just want a refund on my purchase.  Can someone please help??

[Freggi-Liz · Accepted solution]

Hi @CyclopsHerobrine

If you want to return the game, please follow this instructions

https://help.ea.com/ca/help/account/returns-and-cancellations/

For more assistance, please visit EA Support Canada, which can be contacted here

https://help.ea.com/ca/help/faq/contact-ea-help/

https://help.ea.com/fr-ca/help/faq/contact-ea-help/

~Liz

[Freggi-Liz · Accepted solution]

Hi @CyclopsHerobrine

If you want to return the game, please follow this instructions

https://help.ea.com/ca/help/account/returns-and-cancellations/

For more assistance, please visit EA Support Canada, which can be contacted here

https://help.ea.com/ca/help/faq/contact-ea-help/

https://help.ea.com/fr-ca/help/faq/contact-ea-help/

~Liz