08-27-2013 06:35 AM
Spore bought on Origin
The key is displayed directly after purchase on the confirmation page in Origin. It's admittedly easy overlooked.
I tested the purchase myself and received the key in my confirmation email. So this should be fixed.
The developers have been made aware of the key not being displayed in MY GAMES > game details
Spore copies bought on Origin can be traced by customer support and a game advisor should be able to assist in cases where players can't find their key.
Physical Spore copies
There is a big article on how to find the key in your registry on the official Spore board that may be helpful:
If the game was previously registered on Origin by a games advisor, the key can be found in MY GAMES > game details
I will update this thread as soon as I get more information.
09-03-2013 05:28 PM
my spore disappeared from my account , i tried to contact an ea advisor but he said just put all games to display and it will appear but i didnt, i am searching it for days and still you never have an advisor or something that really can do something
09-14-2013 12:42 AM - edited 09-14-2013 01:00 AM
Is there any way to get the code re-sent? I'm trying to reinstall my games after a major upgrade and this one game is giving me a headache. Oh, and yes, I have gone round and round and round with trying to find a way to get direct contact, but, frankly, it's like wandering in a maze of twisty passages, all of them alike.
[EDIT] Nevermind. I eventually found my way through the maze and landed on a live chat, but nobody was answering (despite it saying it was less than a five minute wait). I do have the phone number now, though, and I'll call during the week and get them to trace my order. And then I'll copy and save my serial number MYSELF so I never have to do this again.
09-30-2013 12:27 PM - edited 09-30-2013 12:30 PM
I got spore for my birthday. My aunt bought it on Amazon a few years ago. I need help, I cannot find the little paper with the serial on it.
04-18-2014 10:13 AM
This thread hasn't been updated in close to 8 months old but this is still a problem.
I bought Spore last night on Origin and the confirmation email didn't include the confirmation code.
Spore appears in My Games in Origin.
Spore appears in my order history in Origin.
But no confirmation code came in the email. The Order Confirmation email came but it only included the order number.
The contact-us link listed at the top of this thread doesn't lead to anything useful.
The Live Chat option in Origin does not lead to live chat even with language set to US English.
The phone number I found gives a message that tells you to enter your call back information at the help website, yet there's nowhere to enter this information.
The whole experience is frustrating, to say the least.
EA_Mat, could you please update this thread with current relevant information for resolving this problem?
AND... just as I was about to post this, I logged into Origin again and the Product Code was there! I can assure you that it wasn't there when we started troubleshooting. Oh well, on to the next issue I guess...
Nevertheless, updated support info would still be appreciated.
04-20-2014 01:15 PM
This is BS i want my money back you guys ripped me off and i want my money i never recived a registration code and these isnsrtuctions are for windows and i have a Mac. So please give me my money back.