Re: Buildit restarts when clicking video ads

by EA_Mai
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Accepted Solution

Buildit restarts when clicking video ads

★ Novice
Is there a fix for simcity Buildit that will make the game stop reloading everytime I click on a video ad when a blue bubble pops up? I'm loosing a lot of bonus opportunities. It's been happening for the past week.
Message 1 of 6 (981 Views)

Accepted Solution

Re: Buildit restarts when clicking video ads

EA app Team

Hi @martinltallon @Koningspage4,

 

Thanks for giving us more details about the issue. Please, try these steps:

 

  1. Close the game completely.
  2. Clear browser cache on your device.
    @martinltallon, for Android you can find instructions here.
    @Koningspage4, for iOS you can find instructions here.
  3. Reboot your device - turn it off, and on again.

After following these steps, could you try the ads again?

 

Thanks!

-Mai

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Message 6 of 6 (1,042 Views)

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Re: Buildit restarts when clicking video ads

EA app Team

Hi @martinltallon,

 

Does it also happen if you close your other apps before opening SimCity BuildIt? I would recommend trying that.

 

If it doesn't help, could you tell us if you are playing on iOS or Android, and if you remember having updated the game or having done any other changes in your mobile phone just before the issues started?

 

Thanks Standard smile

-Mai

Message 2 of 6 (938 Views)

Re: Buildit restarts when clicking video ads

★ Novice
I'm playing on an android zone 3. I don't remember any updates, I play most of the week off line until the game locks me out then I go to the library to log on and unlock the game again. I've also tried clearing the game cache and shutting all other apps, but still nothing. If I click on the video icon in the blue bubble anywhere in my city I get an offer of 3 items if I watch an ad when I click watch the browser opens to a black screen for a second then the simcity buildit logo and the city reloads again with no video offer and no choice of a reward. Next time I click on a video pop-up bubble it starts all over again. Is there an ad script I can deleat and the game will rewrite it when it finds it missing? It might be a corrupt script.
Message 3 of 6 (908 Views)

Re: Buildit restarts when clicking video ads

[ Edited ]
★ Novice

Me to, after update to ios11

i have ipad pro 

Message 4 of 6 (896 Views)

Re: Buildit restarts when clicking video ads

★ Novice
Just a note; the video link issue is when I'm online just to clarify.
Message 5 of 6 (891 Views)

Re: Buildit restarts when clicking video ads

EA app Team

Hi @martinltallon @Koningspage4,

 

Thanks for giving us more details about the issue. Please, try these steps:

 

  1. Close the game completely.
  2. Clear browser cache on your device.
    @martinltallon, for Android you can find instructions here.
    @Koningspage4, for iOS you can find instructions here.
  3. Reboot your device - turn it off, and on again.

After following these steps, could you try the ads again?

 

Thanks!

-Mai

Message 6 of 6 (1,043 Views)