September 2017
Hi @zakattack581,
I did, sorry, forgot to tag you and confirm it.
But yes, I already forwarded it, thanks for opening the ticket!
-Mai
September 2017
Hello Mai!
My ticket number is: 304308
September 2017
@EA_Mai hello Mai, I got a good laugh last night, when support replied and said the problem is possibly due to my device not being powerful enough! haha... I replied to support asking if I should "Upgrade" from my Nvidia Gaming Tablet, down to a iPhone 5 (that my daughter has) as she can zoom out just fine! hahah.
September 2017
I don't see the update?
September 2017
Where did you find the update?
September 2017 - last edited September 2017
October 2017
Hi Zak!
I do not know how the graphics will be fixed, but after I have requested a help ticket from inside the game, the support has contacted me. We started to exchange information. The last message from them:
"Our team is looking forward for it's root cause and we are pretty sure that it will be fixed in future updates."
Hoping the best...
October 2017
October 2017
Today's update with the club wars, fixed the zoom on my tablet. Thank you for your help. As it's obvious the support ticketing people were completely useless. I'm glad this forum was opened and EA is staffing folks to work directly with your gamers! Thank you.
-Michael
October 2017
Hi everyone,
I'm glad the update helped, @mcubed4130, thanks for your patience and coming back to let everyone know, I hope you enjoy Club Wars!
@gazficko82, how are things going for you after the update?
@zakattack581, in your case, I think the situation is not the same. From what I understand, and please, correct me if I'm wrong, you were unable to zoom out since before the update unless modifying a game file, right? What the update changed is your ability to tweak that file. Is this correct?
-Mai