Asus update made my game crash

[silvertaper]

I just updated my ASUS zenfone 3 system, and now the game won't start. It gets stuck on the load screen forever. How can we solve that? Thanks!

[EA_Billie]

Hello @silvertaper Sorry for the delay of this reply.

Can I ask you if the issue persists today ?

If yes, you can try to reinstall the game to see if it helps. Just make sure you saved your game on Google Play or Facebook. 

Don't hesitate to keep me updated on your progress.

[Cletaport]

I am having the same problem on my kindle fire. I never logged in thru Facebook or google play. I was making purchases through amazon apps and assumed that would save me. Is there any hope that an update will help me find my city someday??? All that time and money and I'm going through withdrawal s....thanks

[EA_Billie]

@Cletaport Sorry to read that you encounter the issue as well. You can try to restart your Kindle Fire to see if it helps.

[Cletaport]

Happy to say my game started working again!! the first few times I restarted it didn't work, Im not sure what resolved the problem but very happy to play again.

[EA_Billie]

@Cletaport I'm glad to rad that the issue is now resolved and that you can play.

Have a nice day!