not eligable for refer a friend.

[Iceland_kid]

Refer a friend error , i have been trying to use my friends refer a friend link and its not working , it keeps saying i am noit eligable or there was an error in the authentication.

I have never subscribed and am not sure why its not working for me 

[proxos666]

@Iceland_kid

Lets look at the eligibility per this link

The Friends of SW:TOR program allows you (if you're an active Subscriber) to invite new friends or former subscribers to try Star Wars: The Old Republic. If you have a friend who has never played SW:TOR before or has been unsubscribed for 90 days or more, invite them to play again by sending them your personal referral link.

1. Never played before (need to create account)

2. previous subscriber and unsubscribed longer then 90 days

3. tick for receiving emails

[Belgorad]

@Iceland_kid

Double check with your friend to ensure their link is correct.

After that note the following:

In order to be eligible you must use the link you got as the first step in creating a new account or logging back in to an existing account.

This means before you create your account you click the link then you create your account or log out of your account on swtor.com first then click the link then log back in. May need to clear cookies and cache as well.

[Iceland_kid]

Thank you for the suggestions , i tried clearing cookies and cache and logging out of my swtor account and then logging in after clicking on your referall link and i still get this message "This account is currently not eligible for the Friends of SWTOR Referral Program, Please visit the Referral page at www.swtor.com/info/friends for eligibility requirements." 

[Belgorad]

@Iceland_kid

Have you ever subbed before. If you have there is a 90 day waiting period before the link will work.

If not you may need to call customer service as there could be an issue with your account. You can use the following to call:

USA: 1-(855)-345-2186 (Support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Support available from 15.00 GMT - 3.00 GMT)
Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)
France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)

You can also contact them via Skype for free.

Open the VOIP program or app of your choice, then:

If you’re calling for support in English:

Set your country to the UK.
Dial 0203 014 1826.
French:

Set your location to France.
Dial 04 81 68 10 51.
German:

Set your location to Germany.
Dial (0221) 82829212.

More information using Skype or for calling from a differnet country then listed above can be found here:

https://help.ea.com/en/article/swtor-support/

[proxos666]

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@Iceland_kid wrote:

Thank you for the suggestions , i tried clearing cookies and cache and logging out of my swtor account and then logging in after clicking on your referall link and i still get this message "This account is currently not eligible for the Friends of SWTOR Referral Program, Please visit the Referral page at www.swtor.com/info/friends for eligibility requirements." 

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@Iceland_kid @Belgorad

That is just it per my previous post, you need to create the account on using the referral , the only existing accounts eligible are previous subscribers that have unsubscribed longer then 90 days.

Given you never subscribed but have an account , by the official link it isnt eligible