Subscription issue

by rbsgreat
Reply

Original Post

Subscription issue

★★★ Newbie

Hello!

 

I have just paid for my subscription and its not active yet! Its was 01/15/17. I did't received any e-mails or order number. Just that message on the printscreen.

 

How many days its get active?

 

Thanks.

Message 1 of 4 (279 Views)

Re: Subscription issue

[ Edited ]
Hero

@rbsgreat

If it's been more then 24 hours then I would call customer service. Once they verify your account should be able to fix your subscription. You can use the below information to call customer service.

[Removed by CM]

You can also contact them via Skype for free.

Open the VOIP program or app of your choice, then:

If you’re calling for support in English:

Set your country to the UK.
Dial [Removed by CM]
French:

Set your location to France.
Dial 04 81 68 10 51.
German:

Set your location to Germany.
Dial (0221) 82829212.

More information using Skype or for calling from a differnet country then listed above can be found here:

https://help.ea.com/en/article/swtor-support/

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 2 of 4 (268 Views)

Re: Subscription issue

★★★ Newbie

Great.

 

Im from Brazil, and i dont have credits for Skype (im not gonna put it too).

 

I just cant contact SWTOR support too, because im not a subscriber. Im new to the game, and liked it, but this support scares me, i think i got robbed.

 

Maybe i can get my money back?

 

Thanks!

Message 3 of 4 (262 Views)

Re: Subscription issue

[ Edited ]
Hero

@rbsgreat

Calling customer service is available regardless of whether your a subscriber or free to play. Unfortunately account or billing related inquiries are only handled via phone. Since you are from Brazil you Can use the following information to call customer service:

dial 00 + XX* [Removed by CM]
Do not dial the plus signs displayed here!

*for Brazil the exit code 00 must be followed by a carrier code XX which can be: 14 (Brasil Telecom), 15 (Telefonica), 21 (Embratel), 23 (Intelig), 31 (Telemar).

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 4 of 4 (258 Views)